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Senior Manager_Fraud_Fraud Investigation_Controls Testing_Ahmedabad

Posting Country:  India
Date Posted:  21-Jul-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


The Fraud/Investigation Specialist focuses upon the detection, investigation and prevention of fraudulent and security related transactions occurring both internally and / or externally. They have a good understanding of established concepts and procedures in fraud prevention, detection and investigation gained through extensive practical experience and maintains fraud management policies and conducts fraud case analysis, investigations and fraud detection and prevention schemes/customer interviews. Typically reports to the Fraud/Investigation Manager.



Job Responsibility

- Design and implement controls in order to prevent and detect the fraud in coordination with the 1st line of defence.

- Routinely monitor and assess the controls to ensure that they are operating effectively.

- Ensure that various business processes are designed in such a way that it eliminates the possibility of fraud happening. For E.g. Implementation of adequate Segregation of Duties, Authority matrix, Maker-Checker mechanism, etc. in the business processes.

- Review and input on process design within CFSL_VOIS perimeter to ensure fraud risks are understood and managed to tolerance.

- Articulate minimum standards for upstream processes which enter the CFSL VOIS perimeter and have a fraud risk.

- Perform regular FRAs (Fraud Risk Assessment) across various processes/areas of organisation.

- Prepare and coordinate field assignments to obtain relevant evidence, information and conduct interviews.

- Review and research evidence/documents to analyse the overall fraud facts and synthesize data into a professional report with recommendations.

- Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse committed by vendors, employees, customers or other stakeholders against _VOIS CFSL.

- Formulate and implement Anti- Fraud Framework.

- Facilitate fraud awareness program through trainings across the organisation.

- Coordination with Risk teams, Second and third lines of defence to prevent fraudulent activities.

- Ensure Integrity & Confidentiality while discharging duties in relation to Fraud Risk Assessments and investigations.

- Maintain effective relations with executive and Senior Management


Managing investigations
Forensic Analysis
Crisis management
Fraud Strategy and Risk Management

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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