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Agent L1 Service Desk_hu

Posting Country:  Romania
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Description
The IT Operations Engineer supports in the delivery of tasks and activities that manage customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone�s IT products and services in line with Customer Services Management strategy. The IT Operations Engineer conveys a good understanding of established concepts and procedures regarding administrating and maintaining assigned applications, services, systems and solutions, incident management, problem management, change and release management and some vendor management, through the delivery of defined activities. Typically reports to the Senior IT Operations Team Leader.
Job Responsibilities
* Follows established IT Operations processes to deliver services which support the effective monitoring, operating and maintenance of systems;
* Delivers assigned tasks and activities to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs ;
* Delivers tasks relating but not limited to required applications, systems and solutions for all end-users, and incident management, problem management, change and release management and basic vendor management;
* Performs maintenance activities, ensuring operating efficiency for all applications and support;
* Supports end-to-end projects that improve customer and employee satisfaction, as required ;
* Supports the delivery of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
* Works collaboratively with internal partners;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas;
Skills
Monitor and Diagnose
Incident Response
Data Driven Decision Making
Dev Ops
Security
Software Engineering
Cloud
Automation and Robotics

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.