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Advisor- Fraud Management

Posting Country:  Romania
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role purpose:
  • The analyst's role is to prevent and stop all actions with potential risk that may generate financial losses or unpleasant experiences for Vodafone customers. It will ensure that the use of risk prevention and vigilance principles will support the achievement of the company's objectives and reduce losses of any kind, by identifying and analyzing IT threats that may have a financial impact on the company.
  • The analyst aims to identify behaviors that may indicate fraudulent intent and implement measures to prevent and control financial losses.
  • Through his activity, the customer service agent is responsible for maintaining a good image of Vodafone on the market.
Responsibilities:
  • Monitoring the customer base, transactions and related services to identify suspected fraudulent activities. (Examples of types of fraud currently monitored: roaming fraud, internal fraud, abuse of services);
  • Detailed analyzes of cases at risk of fraud to confirm or not the intention of fraud;
  • Respects the provisions of the internal regulations and complies with the norms of conduct;
  • Regularly monitors transactions / actions that are reported as having a risk of fraud;
  • Manages customers with subscriptions, SMS services or high data traffic using local or international services that indicate the risk of fraud;
  • Maintaining a high standard in customer relations and solving complex problems, without requiring supervision or guidance, except in exceptional situations;
  • Contacting banks or card issuers to document and explore new methods of resolving fraud risk situations as well as contacting customers to validate the use of SIMs registered in the system;
  • Identifying new possible fraud behaviors and new methods of preventing or resolving fraud;
Skills, knowledge and experience:
  • Communication and analysis skills
  • Italian language - advanced (C1)
  • English - medium (B2)
  • Understanding Vodafone's telecommunications industry, products and services can be an advantage
  • MS Office skills
  • Experience in fraud prevention activities is an advantage
  • Good verbal and written communication skills
  • Customer orientation and the ability to create a positive experience for Vodafone customers
  • Analytical spirit and ability to make decisions
  • Results orientation and good organization and prioritization skills

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.