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Advisor Fraud Management

Posting Country:  Romania
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Description
The Fraud/Investigation Specialist focuses upon the detection, investigation and prevention of fraudulent and security related transactions occurring both internally and / or externally. They have a good understanding of established concepts and procedures in fraud prevention, detection and investigation gained through extensive practical experience and maintains fraud management policies and conducts fraud case analysis, investigations and fraud detection and prevention schemes/customer interviews. Typically reports to the Fraud/Investigation Manager.
Job Responsibilities
* Good understanding of procedures and concepts through extensive experience and works effectively in delivering assigned tasks;
* Uses judgment based on research and investigation of standard cases and analyses patterns in order to identify and prevent probable fraud, assess risk weight and its financial impact on the company to prioritise corrective action;
* Identifies risk factors and trends of potentially fraudulent activity of internal or external clients or companies utilising technical data analysis and statistical interpretation Resolves problems by using precedents, methods and systematic procedures;
* Documents and evaluates results of actions taken to support fraud trending and reporting and to ensure that best practices are followed;
* Uses communication skills to exchange ideas and information in a concise way preparing evidence and documentation for prosecution, representing the company at interrogations and/or court proceedings and communicates with the state authorities;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas;
Skills
Managing investigations
Forensic Analysis
Crisis management
Security
Fraud Strategy and Risk Management

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.