3rd Line Security Engineer

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:08 Aug, 2019
3rd Line Security Engineer 
Location – Newbury or Birmingham

What’s the role?

Operating within the Vodafone Fixed Line Assure and Operate models. The main focus of this role is to provide the 3rd Line support required to resolve complex security and network related faults; support complex provide & change issues, on a 24/7 basis.

You'll contribute to UK Technology and the wider business objectives to improve fault management performance, service reliability & service performance, infrastructure delivery and implementations to meet customer and platform requirements.

This is a real-time operational role providing a ‘centre of excellence’ for supporting complex multi-technology solutions, in addition to a providing a comprehensive knowledge of specific technologies.

What will you be doing?

Fulfilment of technical on-call activities for activities 24x7
Root Cause analysis for complex major incidents & escalated faults
Delivery of complex network and security projects
Planning, management, support, and execution of change activity
Assist with the definition, & embedding, of a consistent set of processes & measures across all key interfaces
Support the on-going development of ‘frontline’ Customer Service teams
Where required, support new technology, service & solution acceptance from into 3rd line support

Most of the work will be standard office hours with an on-call requirement of 1 in 6 

What’s needed?

Strong working experience with the following:
        - ASA, Checkpoint, juniper or Frigate firewalls 
        - Cisco Routers/Switches 
Strong working experience in any two of the following:
        - Cisco IDS/IPS deployment experience
        - Cisco Nexus, ISR, UCS Platform Build and Configuration experience.
        - Exposure to load balancers F5 (LTM & GTM).
        - Bluecoat Proxy SG Build and Configuration experience
Capable of prioritising and managing high volume workloads from multiple sources , working to strict SLA’s 
Managing complex changes involving working with different teams within hosting
Excellent customer communication skills
Proven troubleshooting ability

What’s in it for you? 

Great reward with a competitive basic.  You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best! 

Love to travel? 28 days holiday + bank holidays (option to buy or sell 5!) plus leading travel brand discounts.
Planning for the Future? Get a head start with our fantastic contribution matching pension scheme or our award winning maternity policy.
Are charities close to your heart? 3 paid leave days for charity projects of your choice and matched fundraising.
Looking to Learn? Develop a career on your terms with the Vodafone University.
Love to Shop? Enjoy discounts with the UK’s best-known brands, restaurants and days out with the family.
What about your phone? Great discounts available for you, your family and your friends!
Want more me time? Thrive at Vodafone, a tool to help you find a balance for your health and wellbeing. 

If this sounds of interest, then apply today!!

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 


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