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2020 UK Discover Graduate Customer Operations

Posting Country:  United Kingdom
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Customer Operations Stream – Vodafone Discover Graduate Programme 

You’re Generation Possible. You’ve got ideas about making life better. So do we. That’s why we’re working to address mobile phone inequality and empower young women in communities around the world. Build a better future with us. 
Join the Customer Operations Stream of the Vodafone Discover Graduate Programme, and you’ll help us deliver the UK’s most engaging digital customer experience. 
As a global tech leader, we’re changing the way the world lives and works for good. We connect millions and make all kinds of things possible. From the UK’s first ever text message, to our DreamLab app enabling people to help fight cancer while they sleep - we’ve never stopped looking for new and better ways forward. We’ll empower you to do the same.

On this two-year programme you’ll complete two one-year placements, gaining skills and experience in all aspects of programme management. You’ll explore a variety of cutting-edge Vodafone products, tools and technologies. And you’ll see how we overcome technical challenges and solve unique problems, to improve the customer journey and deliver a great experience. 
You’ll be part of a project team focusing on operations, product or process improvement, and working across the business to establish root cause problems. Using data and analytics to design and implement improvement initiatives, you’ll also experience working in Agile/Squad environments, Six Sigma and Lean and build your knowledge of different programme methodologies. 


What’s in it for you
•    Learn from industry experts, and have real accountability from day one
•    Cutting-edge training on the job
•    Mentoring, constant feedback and opportunities to push your boundaries 
•    Flexible working and a fast-paced environment
•    Being part of a vibrant graduate community 
•    Working for a world leader committed to improving lives and halving our environmental impact    
•    28 days’ annual leave, flexible working and generous benefits.     


What we’re looking for
•    Customer focus and keenness to explore new ways to improve the customer journey and experience
•    Confidence to ask questions, to understand the product and processes you’re involved with
•    Creativity, resilience and adaptability
•    Hunger for development 
•    Curiosity and passion for technology, how things work and the future of digital. 


Start date: September 2020

Location: You’ll be based at our vibrant, welcoming Vodafone HQ campus in Newbury. 
Application requirement: 2.2 (or equivalent) degree (achieved or predicted) in your chosen subject. You must also have the right to work in the UK. 
See more and apply at

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.