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Trade Marketing Senior Specialist

Posting Country:  Turkey
Date Posted:  22-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

The Retail Sales Specialist provides retail sales advice and administration and delivers product sales and services directly to the end customers by matching the products and services to the needs of each customer through the Vodafone Retail network in line with Retail Sales standards and procedures. The Retail Sales Specialist has a good understanding of established policies and processes in Retail Sales and store management gained through extensive practical experience and works with the colleagues in the store to interact directly with customers and focus on increasing sales, exceeding sales target, and elevating the customer experience with Vodafone. They may conduct back-office operational activities to ensure the effective operations of the store. The customer base is mostly consumers but may also include some small business, SOHO (Small Office Home Office) and self-employed customers. Typically reports to the Retail Sales Manager.

Job Responsibility

* Provides product advice and delivers exceptional sales experience, developing customer loyalty;

* Thoroughly understands Retail Sales policies and procedures through acquired experience, and informs customers accordingly to ensure a high level of customer experience;

* Delivers store based activities, including end-to-end sales, customer services and store management responsibilities;

* May conduct reporting, stock-taking, audits and product launches and other store related activities that enable the store to run effectively;

* Builds trusting relationships with the customer base and represents the brand;

* Uses communication skills to ensure effective collaboration across channels, and with other stores;

* engages with the local community and businesses (e.g. shopping centre, events, local charities/schools) and acts as an ambassador;

* Delivers tasks related to advocacy of Self-Serve and Digital-First for solving non-complicated service situations;

* Supports and educates the customer around setting up/using their device, assist with technical queries and diagnose and organise repair of faulty devices;

* Identifies cross/upsell opportunities;

* Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas;

* May support in coaching and developing a store team to exceed store performance targets.

Skills

Digital Advocacy
Competitor Awareness and Cross Sell
Ownership
Building Rapport
Resilience
Building and Proposing Solutions
Empathy
Objection Handling and Negotiation
Identifies Customer Needs

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.