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Fraud Monitoring & Detection Senior Specialist

Posting Country:  Turkey
Date Posted:  22-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.



The Fraud/Investigation Specialist focuses upon the detection, investigation and prevention of fraudulent and security related transactions occurring both internally and / or externally. They have a good understanding of established concepts and procedures in fraud prevention, detection and investigation gained through extensive practical experience and maintains fraud management policies and conducts fraud case analysis, investigations and fraud detection and prevention schemes/customer interviews. Typically reports to the Fraud/Investigation Manager.

Job Responsibility


Your place in the team


Manage alarm/data/intelligence product from all sources i.e.:

•    Fraud Management System (FMS)
•    Network
•    Billing System
•    Other Financial Assurance units : Revenue Assurance, Internal Audit, Credit Risk Management,  Fraud Control
•    Other VF business units e.g. Customer Operations, Sales, Retention and Credit Management, Marketing, IT, 3rd Party companies
•    Customers
•    Legal Enforcement
•    Informants
•    Dealers


1.    Identify additional feeds within the business
2.    Setup planning, controlling, monitoring and tuning of the Fraud Management System: defining the rules, thresholds, subscriber groups, rating settings etc.
3.    Develop and implement rules, tools etc. for minimizing all forms of financial fraud:


•    Subscription fraud
•    PRS Fraud
•    Airtime fraud
•    3rd party fraud
•    SIM Box fraud
•    Technical telecom fraud
•    Credit Card fraud
•    Prepay fraud
•    Roaming fraud
•    IRSF 
•    Pack-splitting fraud
•    Supporting new products and services fraud risk assessment studies.
•    Correlative Fraud and Bad-debt analysis. 
•    Produce activity reports such as :Monthly activity report, GSM gateway / SIM box detection, SIM card cloning report, Fraud investigations for credit transfer, credit top up, bonus credit and credit back actions
•    Produce Fraud Incidents Reports (FIR) for each fraud case and publish to the FRS, Risk Management, Finance and related departments such as Investigations, Regulation, Marketing , Legal , Sales , Customer Operations
•    Produce and analyse daily, weekly and monthly activity reports
•    Recommend ideas and practical solutions to business issues
•    To participate in project work, advising on control related matters in order to mitigate risks and improve on process efficiencies
•    Proficiency in database query / programming languages such as SQL, Visual Basic, Microsoft Access
•    Professional experience in business process modelling and re-engineering
•    Professional experience in auditing and investigation methodologies and tools
•    FMS related project management i.e. NRTRDE, MNP
•    Produce and analyse any fraud reports required for the business


We are looking for you if you have

•    Detailed / result oriented with strong problem solving skills, 
•    Analytical minded, pro-active 
•    Must be a team player with superior communication (both oral and written), interpersonal and consultative skills
•    Ability to handle sensitive/confidential information appropriately
•    Ability to handle multiple tasks and priorities in a highly dynamic environment
•    Customer Focused
•    Have commercial understanding
•    No restriction for travelling,
•    No obligation of military service for male candidates.
•    BA degree in any of the following:  Social Sciences, Economics, Public Administration, International Relations, Business Administration, Marketing, Public Relations, or a related discipline;
•    Min. 5 years of experience in fraud monitoring and detection is required, preferably in a regulated industry
•    Ability to write reports, business correspondence and procedures manual.
•    Fluent in English, both spoken and written, 
•    Good knowledge and experience of advanced MS Office applications and data-mining/analysing techniques.

Get to know us


If you want to know more about us and what we do, then visit our website:


Diversity and Inclusion


At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.