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Customer Analytics Lead

Posting Country:  Turkey
Date Posted:  14-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

                                                                
 Join our journey as we connect for a better future. Ready?
                                                                                                      
 We are looking for a Customer Analytics Lead

  #Vodafonespirit

 

ROLE PURPOSE

Understand voice of customer via Skyline project  and multichannel behavior of customers to produce actionable insights across the organization. 

 

Job Responsibility

Your Place in the team

•    Support the squad by providing ad-hoc analysis to predict and interpret the business trends for key decisions. Automate analytics and predictive alarms/triggers.
•    Keep the squad informed of trends and opportunities by proactively analysing current business analytics, processes, market intelligence and best practices to develop strategies that drive cost reduction and a differentiated client experience. 
•    Develop methods utilizing new or existing research/data to improve overall customer experience that leads to increased targeted sales and maximized performance. Conduct data-mining analyses for customer’s journey in call-center channel. 
•    Create actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.
•    Use interaction data and conduct root-cause analysis to deliver actionable insights that drive quantifiable improvements to customer experience.
•    Understand the multichannel behaviour of customer and produce actionable insights to improve customer’s digital care journeys and to predict before it happens steer to digital
•    Contact with BI, DWH and Big Data Teams to search which data can be used for our analysis. 
•    Build heat maps, dashboards and other visualization presentations from DWH sources using BO and data presentation tools. 
•    Lead analysis to increase the effectiveness of the digital care channels
•    Develop predictive and statistical models and analyses for customer’s journey in multichannel view

 

We are looking for you if you have

 

•    BS degree in a computer/statistics/maths/engineering disciplines
•    Min 4 years data analytics experience
•    Good level of English
•    Excellent command in MS Office Programs especially in Excel 
•    Strong ability in planning, reporting and analyzing
•    Experience of working with large volumes of data
•    Excellent level of SQL knowledge
•    Excellent level of Logic, Analytical and Critical thinking capabilities 
•    Ability to source, analyze data and use related tools (Excel, Business Objects, Knime, SPSS Modeler, Python)
 

Skills

Data Visualisation
Data Analytics and Insights
Agile
Understanding Customers and Developing Insight
Data Driven Decision Making
Drives Continuous Improvement

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.