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Customer Services Reporting & BI Manager

Posting Country:  Turkey
Date Posted:  06-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Join our journey as we connect for a better future. Ready?
We are looking for a  Customer Services Reporting &  BI Manager 




Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.




As an experienced leader of the Customer Services Reporting &  BI team, you should support  users with state-of-the-art reporting solutions that enable them to focus on insights and efficient data driven decision-making.  
You are expected to be an advocate of innovative reporting services and within that concept also provided technical knowledge sharing to the business users regarding new solutions provided by the Customer Services Reporting &  BI Team.  Support the development of Vodafone’s self-service BI tool. Take part in specifications, planning, development and testing in new report/dashboard/information creation processes. 

Job Responsibility


Your place in the team


•    Gather and discuss functional areas reporting requirements and ensure delivery of accurate and timely reports.
•    Develop reports in coordination with functional areas that support Customer Service management to understand and analyze customer calling behavior
•     Ensure accurate and timely reporting on Call Center  KPI’s with proper analysis and recommendation
•    Responsible of all daily weekly and monthly reporting activities within CS
•    Supervise the preparation of periodic and ad-hoc reports and ensure data quality and accuracy
•    Defining and setting KPI’s and targets for functional level and Global Reporting of these KPI’s.
•    Setting and defining targets and KPIs, close follow up strategic targets, KPI's and their realizations and to prepare action plans accordingly.
•    Creating  reporting models for the needs of the teams, evaluation of reporting requests and delivering solutions
•    Analyze all complex data and identify requirements for business teams.
•    Design KPI Dashboards and metrics that enhance strategic and tactical business decision-making
•    Leadership for the Customer Services Reporting  team and ensure effective

We are looking for you if you have

•    Graduate from in Statistics – Engineering 
•     At least  7 year experience
•    Excellent communication skill in English both speaking and writing.
•    Strong negotiation skills,ability to use logic&methods to solve difficult problems with effective solutions,
•    Strong knowledge of SQL and Tableau


Get to know us


If you want to know more about us and what we do, then visit our website:


Diversity and Inclusion


At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.


Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.