Lee’s story

 

 

Lee’s story

 

  • “We all take a joined-up approach.”

    Lee, Retail Divisional Head

Retail Divisional Head Lee joined us in 2009 from the food sector. Several complex projects and a role as Head of Central Operations in Newbury later, he became our Divisional Head of London before moving back to the north in 2016. Lee loves the variety he gets at Vodafone.

“Every day is so different. In my first 18 months in my role as Divisional Head in the North, I was lucky enough to visit all my stores. It meant I got to meet thousands of people across all parts of the country.”

“Our store teams are so engaged and love having fun at work. I also work with a brilliant consumer leadership team who support each other day in, day out.”

Lee’s responsible for around 170 stores, from the Midlands up to Elgin in the North of Scotland and across to Northern Ireland. If that sounds like a big job, it’s because it is. But Lee receives incredible support from his nine Regional Managers who each look after 15 to 20 stores.

He also works alongside partner agents who run Vodafone stores as their own businesses, and with colleagues from Networks, Enterprise, Strategy and Planning, Marketing and Customer Care.

“We come together once per month to ensure all take a joined-up approach to doing the best possible job for our customers. My team and I also try to do a Give Something Back day a couple of times a year to support local charities – it’s great to feel I can contribute to the community by working with my employer.”