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Intern: Customer Life Management Cycle

Posting Country:  Mozambique
Date Posted:  22-Feb-2021
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Description

Has a good understanding of concepts and procedures within own discipline and ensures a high quality of services/tasks are delivered. Works within standardised practices and allocates work in the capacity of a team leader. Typically reports to the Manager.

Job Responsibility

* Provides a high quality of service and ensures work is completed accurately;

* Proactively takes actions to make improvements based on practical experience;

* Provides informal guidance and support to new team members when required;

* Has a thorough knowledge of relevant procedures and processes in the department;

* Uses communication skills to exchange ideas and information in a concise and logical way with sensitivity to the needs and expectations of the audience;

* Uses judgement based on analysis of information and resolves problems by identifying and selecting solutions through the application of acquired technical experience;

* May act as the systems/tools expert.

Skills

Modern Marketing Leadership
Data Analytics and Insights
CVM Campaign Development and Management
Always on Marketing

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.