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Channel Operations Manager

Posting Country:  ZA
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Role Purpose

 To manage external sales and drive sales performance across direct sales channel landscape. Ensure external partners achieve sales targets through strategic distribution execution. Ensure external partner performance is analysed and sales gaps identified. Identify and report on channel efficiencies that impact a high-volume, customer-centric channel fulfilment model. Manage all role players within the channel as well as pro-actively assessing, clarifying and validating channel partner needs on an on-going basis. Ensure that the appropriate Financial services product and services are available for direct channels


Your responsibilities will include

Manage sales performance
Analyse performance gaps and recommendations
Contact center methodologies
Process management
Sales targets
Collection performance
Sales conversions

The ideal candidate for this role will have:

5-8 years’ experience in providing sales, technical and process expertise within a customer centric or customer facing environment desirable
Customer relationship skills
Excellent communication skills Business Communication skills - fluent in both written and verbal communication
Business analytical and reporting skills
Troubleshooting skills
Must be results oriented and must be self-managed
Must have technical / professional qualifications:
Degree/Diploma - NQF level 6 in commerce, i.e. BCom/BSc/IT/Eng - essential
Process certifications advantageous e.g. ITIL, Six Sigma


The base location for this role is, Midrand, Vodacom Campus

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.