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Senior Specialist: IT Partner Management

Posting Country:  South Africa
Date Posted:  26-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 

Role Purpose


Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom .Infinity Services Partner Company is looking for a Senior Specialist: IT Partner Management.To lead and manage end-to-end activities of outsourced operations. The role will be to set up, communicate, and monitor outsourcing mandates and attain deliverables related to collaborations with internal and external service partners, including clients.


Your responsibilities will include:


To build and maintain optimal relationships with key stakeholders within the internal environment and outsourced portfolio.
To manage the day to day activities of outsourced operations.
To manage outsource contracts and ensure service delivery in line with defined and agreed stringent standards.
To coordinate major cross functional issue resolution with outsourced operations partners and clients.
To establish benchmarks and support outsourced operations to achieve targets.
To establish and maintain a culture of continuous improvement to continually improve the service offering to clients.
To practice financial prudence and structure operations to achieve efficiencies
Pro-actively audit environments to ensure service delivery discipline and governance.
To conduct outsource vendor negotiation.
Ensure management and administration of budgets for Contracts.

The ideal candidate for this role will have:


Relevant 3 year Degree/Diploma in a technical subject is essential.
At least 5 years of experience in Telecommunications and/or Digital systems delivery is essential.
At least 2 years of experience in ITIL Service Management and Operations is essential. 
Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional.
Knowledge and experience in applying  Outsourcing principles. 
Knowledge and experience  of Contract & Budget management.
Energy, focus, assertiveness, and diplomacy.
Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes at executive and Client levels.
Ability to set expectations with business partners and service partners to effectively leverage governance for a positive business partner experience. 


Closing date for Applications: 27 August 2021 

The base location for this role is, Centurion, Infinity Services Partner Division 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Infinity Services Partner is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.